We are a local, leading source for apartment rental shopping analysis. Our goal is to evaluate the leasing consultant for their sales ability and customer service. Once evaluated, each client will have the best resource to determine their staff’s training needs!
Like training, mystery shopping cannot be perceived as an expense, but as an invaluable tool for increasing closing ratios, improving staff motivation, monitoring training effectiveness, and most of all, increasing profitability. Below is a list of the areas of consulting that we offer in conjunction with the shopping services:
•Train on-site staff in areas of sales and basic management skills. •Review/analyze cash flow and budget numbers to determine
•In the Mid-South market, visit the property on a weekly basis for a
set period of time to ensure staff is continuing to work toward the
best interest of the property.
•Review resumes and/or interview potential employees. •On-site property inspection with recommendations to enhance
•Develop a marketing plan of action to generate traffic. •Create new or revise old marketing materials (i.e. flyers, newspaper
or apartment book ads) to help increase traffic.
•Meet with owner to discuss challenges in the market and ways to
•Mystery shop competition in sub market to determine your
property’s competitive edge.
To learn more about the various types of training classes that we offer,
© 2013 Apex Mystery Shopping & Consulting Services
Apex Mystery Shopping & Consulting Services
P.O. Box 945
Arlington, TN. 38002